Returns & Exchanges

Idrese accepts unworn, undamaged goods purchased within the last 14 days. Exchanges begin production immediately before receiving the old pair back. Returns are subject to a $10 restocking fee, not applicable to exchanges.  

Domestic (US & Canada):

  • Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging w/ their dust-bags. (We offer free shipping & free exchanges)
  • Your return request is submitted within 14 days of receiving your original order.

International:

You can return or exchange an international order (Hawaii, US Territories, and Alaska included). Return and/or exchange shipping costs for international orders are the customer’s responsibility.

If you ordered internationally and your shoes do not fit please contact us at support@idrese.com, we may be able to help accommodate your shipping orders. 

Custom Designed Shoes:

Shoes customized on the "design your own" platform are final sale products.

Orders that are cancelled half-way through production are subject to a 99 euros cancellation fee for material and labor. 

Want to submit your own design to be featured on the collections page? 

Email us at support@idrese.com

 

Begin The Return & Exchanges Process