Idrese accepts unworn, undamaged goods purchased within the last 14 days. Exchanges begin production immediately before receiving the old pair back. Returns are subject to a $10 restocking fee, not applicable to exchanges.
Domestic (US & Canada):
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging w/ their dust-bags. (We offer free shipping & free exchanges)
- Your return request is submitted within 14 days of receiving your original order.
You can return or exchange an international order (Hawaii, US Territories, and Alaska included). Return and/or exchange shipping costs for international orders are the customer’s responsibility.
If you ordered internationally and your shoes do not fit please contact us at firstname.lastname@example.org, we may be able to help accommodate your shipping orders.
Custom Designed Shoes:
Shoes customized on the "design your own" platform are final sale products.
Orders that are cancelled half-way through production are subject to a 99 euros cancellation fee for material and labor.
Want to submit your own design to be featured on the collections page?
Email us at email@example.com