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FREQUENTLY ASKED QUESTIONS

FAQ's

Footwear

How long will it take to receive my order?

Where are the shoes crafted?

Where is the leather sourced?

What construction method is used to make an IDRESE shoe?

Shipping

Do you ship internationally?

How long is shipping time?

Do you offer free shipping?

Do you insure my shipment?

Who is responsible for import & custom fees?

Returns & Exchanges

Do you offer refunds?

Do you accept size exchanges?

Do I have to pay for the returning shipping costs?

How long does it take to receive a refund?

What if my shoe has a defect?

Sizing

Which size do I order?

Can I order two different sizes for each foot?