FREQUENTLY ASKED QUESTIONS

_{Production Time: 28 Days or less}

_{Shipping Time: 1-3 Days}

_{We ship your shoes through DHL, insured for its value.}

All of our shoes come our of one workshop, in Almansa, the shoemaking capital of Spain. We are just a few blocks away from world renown brands such as Magnanni and Umber. And manufacture ourselves for other luxury brands. We know what we are doing, and are dedicated to over aspect of our craft.

Our leather is sourced from the few, top tanneries in Italy. These are the same tanneries that supply other global luxury brands such as, LV & Ferragamo. We compete with quality head on by using top-grain leather while maintaining a more attainable price point than the competition.

We use the highest form of quality craftsmanship, which is original Goodyear welt for all our dress shoes & boots. This practice has been around for over a century and is the most labor intensive form of craftsmanship to exist. Goodyear welt insures that your shoes last for a long time, are durable, breathable, and waterproof.

*Shoes with a crepe sole, such as the Harvey are Blake Stitch. We also offer Blake Stitch at your request (free of charge) for any of the dress shoes or boots*

For our Sneakers, we use stitched construction, which is a stitching method used for sneakers that skillfully attaches the Margom sole with the upper in a way that insures longevity. These sneakers will only wear out from the bottom after you have rubbed them on the pavement for years, but will not defect from the sides where the stitches are. 

Our slippers are cement construction, using permanent stick paste to connect the leather sole and the upper.  

Wherever you are in this world, we got you covered. We ship worldwide at no extra cost to you.

Shipping Time: 1-3 Days 

We ship your shoes through DHL, insured for its value.

Yes, yes, & yes! Worldwide & insured.

Yes, we do. All shoes that leave the factory have theft, damage, and lose insurance. We take shipping very seriously to insure that you are protected from fault. Did your shoes not arrive? Contact us: support@idrese.com

Any import taxes and customs duties imposed by your country’s customs agency are your responsibility. Different countries have different rules, rates, and regulations regarding duties and taxes.

Yes, you can apply for a refund or a size exchange within 21 days of receiving the shoes depending on the purchase method (customized & pre-designed). Please read our Return Policy section for full information and procedures.

Yes, you can apply for a size exchange or a refund within 21 days of receiving the shoes depending on the purchase method (customized & pre-designed). Please read our Return Policy section for full information and procedures.

We will pay for the return of your item. Please read our Return Policy section for full information and procedures.

It takes 7-15 days from the receipt of the confirmation email for the refund to appear on your balance. This, however, may vary depending on your bank.

If you are yet to receive your money, please have a look at your bank account. After this, you may need to get in touch with your credit card company. It could take several days for your refund to be posted.

If after all this you are yet to receive your refund, contact us at support@idrese.com 

We have a strict quality control procedure that we put every shoe through before they our shipped. Nonetheless, somethings can be overlooked from human error. If so, you are eligible for a full refund! If you have a defected item contact us at Support@idrese.com

All IDRESE footwear fits true to size, which means you should order the size you normally wear or, more specifically, the size that appears most frequently in your closet.

1 )  Remember, if the shoes do not fit you can bring them back easy, free, and fast. Our returns & exchange process is there to make your shopping experience 100% risk free. For more info...
2 )  If in doubt, order the same size you wear in dress shoes
3 )  If you have narrow feet (B width or narrower), we recommend sizing down by a half size

If your feet are wide (E width or wider), we recommend ordering EE.

If you are unsure which size you should wear please do not guess! Contact us or text us at support@idrese.com / (630) 379-2886 

If one of your feet are bigger than the other let us know and we will go ahead and produce a custom size for each foot. What you should do first is place an order, and then send us a message at support@idrese.com regarding your order number and what size you which to have for each foot.