We know you are going to love your shoes, but if for any reason you do not, Idrese offers all customers a hassle free/risk free returns & exchanges process.
Shoes that are bought on the site:
- All IDRESE footwear can be returned up to 21 days after purchase, but visibly worn shoes (scuffs & scratches) will not be accepted. Once we receive your returned item we may offer a refund or an exchange depending on what you would like to do.
- Once we receive your returned item you will be immediately notified and informed on the status of the item within 24-48 hours of receiving the item.
- Idrese will pay for all return postage.
- Come with a lifetime customer assurance guarantee. Our customer service does not stop after your purchase or after the 21 day return period. In fact, our customer assurance guarantee is more like a gentleman’s promise. Our team can assist you with questions about the shoes you purchased, free fashion advice, and so on.- We do not turn down special requests, let us know how we can better assist you.
Shoes that are designed on the 3D platform:
- Cannot be returned or exchanged for a different design.
- We donate all our returns to Youth Programs. We cannot accept intricately customized footwear because it is hard for these youths to match shoes with several combinations in a practical manner.
Returns Postage Credit
- In order to be eligible to receive credit on your return postage please send us the picture of the receipt given to you by the post office.
- We cannot be responsible for lost receipts. Those who are unable to provide a return postage receipt with their return cannot be eligible for return postage credit.